Implementing Cisco Emergency Responder (ICER)
Implementing Cisco Emergency Responder (ICER) is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.
*We currently utilizes CUCM v11.5
COURSE OUTLINE
CANCELLATION POLICY
CLASSROOM POLICY
Implementing Cisco Emergency Responder (ICER)
5 Days
Description:
Implementing Cisco Emergency Responder (ICER) is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.
*We currently utilizes CUCM v11.5
Prerequisites:
To gain the prerequisite skills and knowledge, we recommend:
-
Understanding of Cisco Unified Communications Manager configuration and operation is required for this course
*If you have questions or concerns about these prerequisites, please contact us at 801-561-8511 or info@expandlearning.com
Course Outline
- Understanding the Architecture for Emergency Calls
- Introducing Cisco Emergency Responder
- Cisco Emergency Responder
- Cisco ER Deployment Models
- What Happens When an Emergency Call Is Made
- Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
- System Interactions During Emergency Calls
- Configuring Cisco Unified Communications Manager Support Components
- Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
- Cisco Emergency Responder Interfaces
- Cisco Emergency Responder Administration Interfaces
- Initial Configuration of Cisco Emergency Responder
- Initial Cisco ER Configuration
- Creating ERLs
- Working with EnergyWise
- Using Cisco Emergency Responder with Intrado V9-1-1 Services
- Configuring Users and Role-Based System Access
- Using the Cisco ER User Interface
- Working with ALI Records
- Understanding the Disaster Recovery System
Labs
- Lab 1: Topology and Deployment
- Lab 2: Cisco Unified Communications Manager Configuration
- Lab 3: Configure IP Phones
- Lab 4: Implement CUCM Configuration for CER Integration
- Lab 5: Integrate CER Configuration for use with Unified Communications Manager
- Lab 6: CER User Administration
- Lab 7: CER Features
- Lab 8: System Backups with the Disaster Recovery System